Privacy Policy
Last updated: January 2024
At TradeREA (https://traderea.com), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide directly to us, including:
- Name, email address, phone number, and mailing address
- Government-issued identification documents (for KYC/AML compliance)
- Financial information, including bank account details and payment information
- Investment preferences and risk tolerance assessments
- Account credentials and authentication information
1.2 Usage Data
We automatically collect certain information when you access and use our platform:
- Device information (IP address, browser type, operating system)
- Usage patterns and platform interactions
- Transaction history and trading activity
- Log files and analytics data
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. For more details, please see our Cookie Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services
- To process transactions and manage your account
- To comply with legal and regulatory requirements, including KYC/AML obligations
- To communicate with you about your account, transactions, and platform updates
- To send marketing communications (with your consent, where required)
- To detect, prevent, and address fraud, security issues, and technical problems
- To conduct analytics and research to improve user experience
- To enforce our terms of service and protect our rights
3. Data Sharing and Disclosure
We may share your information in the following circumstances:
3.1 Service Providers
We may share information with third-party service providers who perform services on our behalf, such as payment processing, identity verification, data analytics, and customer support.
3.2 Legal and Regulatory Requirements
We may disclose information when required by law, regulation, court order, or government request, including to comply with securities regulations, anti-money laundering laws, and tax reporting requirements.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
3.4 With Your Consent
We may share your information with third parties when you have provided explicit consent for such sharing.
4. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
4.1 Access and Portability
You have the right to access and receive a copy of your personal information in a structured, machine-readable format.
4.2 Correction
You can update or correct inaccurate personal information through your account settings or by contacting us.
4.3 Deletion
You may request deletion of your personal information, subject to our legal and regulatory obligations to retain certain records.
4.4 Opt-Out
You can opt-out of marketing communications by clicking the unsubscribe link in our emails or adjusting your communication preferences in your account settings.
4.5 GDPR Rights (EU Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to processing, restrict processing, and lodge a complaint with a supervisory authority.
4.6 CCPA Rights (California Users)
California residents have the right to know what personal information we collect, sell, or disclose, and the right to opt-out of the sale of personal information (we do not sell personal information).
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Access controls and employee training
- Secure data centers with physical and digital safeguards
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your information in accordance with this Privacy Policy.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@traderea.com
Website: https://traderea.com